Business and Technical Writing Essay

capital of Arizona Advertising as a whole has always put our clients first and is good known for our small work. As you know, the Roanoke fork had been experiencing difficulties since January of 2015 with regards to overworked and underpaid employees and a loss of clients. Productivity had dec identifyd by 20 percent over the ladder of the past few months, and we lost a few key members of our team. In response to our actual crisis, I bring in developed a proposal in order to return genus Phoenix Advertising to the standard of excellence we have always maintained.Backgroundthroughout 2014, the Roanoke divide of Phoenix Advertising had excellent feedback from both clients and employees. In declination of 2014, the offset had taken a turn for the worse. By January of 2015, productivity had declined and an wile director and account executive had resigned. The resignations left the remainder of the employees reconsidering their positions at Phoenix Advertising. Earlier this mon th, I conducted an investigation at the Roanoke Branch and found in that location to be a few fruits that remove to be resolved.The first issue brought to my attention was the current employees working overtime and not being justly compensated for their time. There were an influx of spick-and-span clients and new projects being veritable without taking into consideration the number of projects currently assigned to the team, as comfortably as the number of employees at the time. As the vice president of compassionate resources, I also wondered why the employees had not contacted the human resources subdivision out front their sudden resignation.Company constitution was not being strictly adhered to and the department directors were not properly trained to deal with a situation equal this. Employees exact to be compensated for their time, and as policy states, they should not trespass 20 hours of overtime monthly with exception of certain circumstances which would need to be approved by headquarters. There were not enough employees to harbor up with the workloads, and both the employees and the quality of work had suffered. Our clients who had been with us for quite whatsoever time had noted a change in the work they received.In order to properly address the current situation and bring the branch back to our high standards, I suggest the following changesThe Roanoke branch take to hire additional part time and seasonal worker garter in order to evenly distribute the workload accordingly. The process of accepting new clients as nearly as projects go forth need to be revise and should adjust to the number of employees available. There needs to be an open line of communication between employees and their superiors. There is no reason that an employee should feel ill at ease(predicate) spilling to anyone within the companion. Employees shall be rewarded with bonuses after excellent feedback from clients, as healthyspring as an employee of t he month program.ProposalIn order to return the Roanoke branch to its former level of excellence, I propose the following plan.Additional service of process In order to properly manage time and increase productivity, the Roanoke branch needs to hire additional booster for part time and seasonal positions for the busiest parts of the year. We also need to adhere strictly to the overtime policy and ensure that the employees argon being properly compensated for their time. The additional help entrust also allow us to have more seminal ideas and will allow the team to devise a customer committedness program in order to retain current clients as easy as gain new clients.Weekly meetings Weekly meetings shall be held in order to maximize productivity and give the employees a chance to freely speak to their superiors. In each meeting, there will be a status report for the prior week from both the employees and superiors. The team will use the weekly reports to work together to come up with a solution to any problems, or to reward employees for excellent work. This will cater an open line of communication, as well as survey the current situation and see if there is a need for additional help to any and all team members.Training Both managers as well as employees will need to complete a series of reading courses to ensure that ein truthone is well versed in company policy, as well as have knowledge of what to do in case of an take such as the current crisis at the Roanoke branch. One such course would be on the importance of communication between employees and superiors. completely employees will learn when it is necessary to hire additional help, when they really need to speak up, and that human resources is here to help and they should not be shy when they need guidance. It is primal for all team members to be knowledgeable about the company and policy. Employees will be scheduled for two meetings a week on days that best fit their schedule for four weeks , followed by an valuation to see if the course material was thorough. If more training is necessary, it will be rescheduled accordingly.ScheduleManager trainingWhen to hire additional help intercommunicate Approval April 6- April 10Employee trainingYour rights as employees YOU matterApril 13- April 17All team membersImportance of open communication April 20-April 24Company policiesApril 27- whitethorn 1StaffingKevin OHara, the director of employment services, has been with the company for 6 old age and prior to working with our company, has worked with very prestigious companies in the industry. Mr. OHara is very well versed in company policy and will be in charge of conducting the training for when to hire additional staff members. I have great faith in Mr. OHara, as he has been a great help in this process.The director of customer relations, capital of Minnesota Clemens has been with Phoenix Advertising for a total of 8 years. Mr. Clemens has exceeded our expectations in eith er aspect, and he will be conducting the project approval training process.The last(a) three training seminars will be conducted by me, as well as the department directors. Together, we need to remind all team members that they are very important to the company, and their work is what gets us our reputation. We will thoroughly plow open lines of communication, policies, and the importance of working together as a team. I am very confident in the department directors at the Roanoke Branch, and I feel that we can all present a very important matter in a way that gets the point across.